Support
Help with your account, payments, generation and refunds.
Contact channels
Email: hello@uplify.agency — the best channel for payment, refund and technical questions.
Telegram: @meloa_support — quick questions and problems with a preview or full song. We reply during business hours.
We usually reply within 1–2 business days
Business hours: Monday–Friday, 10:00–19:00 (Kyiv). Requests received outside these hours are handled on the next business day.
Before contacting us
- Did not like the preview? Create a new song with adjusted settings — style, voice, language and emphasis. The preview is for listening only, cannot be downloaded and does not incur a charge.
- Purchased songs have not appeared after payment? Wait 1–2 minutes. Bank confirmation can be delayed. If the balance has not updated within an hour, email us with the transaction identifier.
- Cannot sign in? Check your email, clear the browser cache and try again. If that does not help, contact us so we can restore access.
- A preview disappeared from the library? Previews are available for a limited time and may disappear if the full version was not unlocked. Create the song again or use a purchased unit from your balance to unlock the full version.
- Want a refund? Read the refund policy.
What to include in your request
To help us resolve the issue more quickly, include:
- The email address you use to sign in to Meloa
- A description of the problem: what happened and what you expected
- A song link or track identifier, if the issue concerns a particular song
- A screenshot, if possible
- For payment questions: the transaction identifier and payment date
Last updated: 6 November 2026