Refund policy

1.1. This Policy defines the conditions for refunds for the Service.

1.2. Payment is made by purchasing a pack of 1, 3 or 10 full premium songs. The exact contents and price are shown in the store before payment.

2.1. Unused balance. If the User has purchased a song pack and has not used part of it, the value of the unused balance may be refunded, limited to the amount actually unused.

2.2. Service not delivered because of a technical failure. If it is confirmed that a full song was not generated for technical reasons attributable to the Service, the song is restored to the pack or the payment is refunded on request.

2.3. Preview. If a preview cannot be generated because of a technical failure attributable to the Service, the attempt is not deducted from the free preview allowance.

3.1. No refund is issued for a service already delivered when the full song has been generated and is available for playback or download in the User's library.

3.2. No refund is issued if the result does not meet the User's subjective expectations — style, voice, rhymes or mood — but the service has in fact been delivered. In these cases we recommend creating a new song with adjusted settings.

3.3. No refund is issued when generation used incorrect, incomplete or unsuitable input supplied by the User, such as unintelligible voice, text that is too short or a conversation without meaningful content.

4.1. Send your request to hello@uplify.agency with the subject Refund request.

4.2. Include the following information in your email:

• The email address of your Service account
• Payment amount and date
• Transaction identifier, if available
• Reason for the refund
• The amount you are requesting

4.3. Requests are reviewed within 5 business days.

4.4. Refunds are issued through the same method used for payment, within the timescales determined by the bank/payment system.

5.1. If a dispute or chargeback is initiated through a bank/payment system, account access may be temporarily restricted until the matter is resolved.